Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination.
Orders are processed within 1-2 business days. Delivery time varies depending on the shipping method and destination, typically 5-7 business days for domestic orders.
Once an order is placed, we process it quickly. If you need to change the shipping address, please contact our support team immediately, and we’ll do our best to accommodate your request before it ships.
Yes, we offer free standard shipping on orders over a certain amount. Please check the shipping policy page for more details on minimum order requirements.
Orders
Once your order is shipped, you’ll receive a tracking number via email. You can use this to track your package through the courier’s website.
Unfortunately, once an order is placed, it cannot be modified. If you need to cancel or change something, please contact us as soon as possible, and we’ll assist you.
After completing your purchase, you will receive an order confirmation email with all the details. If you don’t receive it, please check your spam folder or contact us for assistance.
Returns & Refunds
We accept returns within 30 days of delivery for unused and undamaged items with the original packaging. Please visit our return policy page for more details.
To return an item, please contact our customer service team for a return authorization. Once approved, we’ll guide you through the return process.
Refunds are processed within 7-10 business days after we receive the returned item. Refunds will be issued to the original payment method.
Payments
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options at checkout.
Yes, we use secure encryption to protect your personal and payment information during checkout.
Product
Yes, our backpacks are made with high-quality denier polyester and genuine leather, ensuring long-lasting durability for all your adventures.
Currently, we do not offer customization for backpacks but are considering adding this feature in the future.
Customer Support
You can reach our customer support team via email at support@aubags.com. We’re here to help with any questions or concerns.
If you encounter any issues with your order, please contact our customer service team immediately, and we’ll work with you to resolve it promptly.
