AU Backpacks use a nostalgic design on a timeless necessity. The AU Backpack has a large main chamber with two heavy duty zippers, and a mid-sized genuine leather front pocket that comes with an interior zipper pocket for easy to access. Exceptionally durable, the exterior is made of the highest quality of denier polyester and genuine leather available.
• Backpack Dimensions: 16.5" height x 12.5" width x 7" depth
• Fabric: Denier Polyester, Genuine Leather, Nylon
• 15” Padded laptop sleeve
• Shell made of denier polyester
• Leather Penny Loafer Design front zipper pocket
• Leather Side slip pockets
• Hand braided leather shoulder straps
• Leather carrying handle
• Detachable Hood
WHAT IS THE SHIPPING AND DELIVERY TIME FRAME?
When placing your order please note the following normal delivery times for most products:
2-7 days business for most products and a maximum of 10 business days for limited few products.
If you have not received your order within the time frame above, please do not hesitate to contact us and provide your order number to expedite the process.
CAN I GET FREE SHIPPING WITH MY ORDER?
We always offer free shipping
No promotion code is required.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@aubags.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@aubags.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.
We will always strive to provide the best customer service possible, do not hesitate to contact us at info@aubags.com.
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